Online Banking FAQs

For your protection, you will be asked to verify your identity each time you log in to our online banking site or mobile banking app from a new device.

To authenticate your device, follow these steps:

• Step 1. Enter your username and password, then click/tap "sign in"
• Step 2. Select the method in which you want to receive an authentication code
• Step 3. Once you've received the code, type it into digital banking
• Step 4. If you don't want to repeat this step with each log in, be sure to check the box to "trust this device"
• Step 5. Click the button to "verify identity"

Security notice:

• If you are using a public or shared device, do not use the "trust this device" option.
• Each time you clear your browser data on a trusted device, you will be asked to re-authenticate your device. Clearing your browser data means that our systems will no longer recognize your device.
• You will have three attempts to successfully authenticate your device. After the third invalid attempt, your account will be temporarily locked.

For optimum viewing and functionality of Online Banking, Adventure supports the latest versions of the following browsers: Chrome, Safari, Microsoft Edge, and Firefox. 

Our free mobile banking app is available in the Apple App Store and Google Play Store.  You can also access our digital banking site from one of the following web browsers on your mobile device: Chrome, Safari, Microsoft Edge, and Firefox.

From the login screen of our online banking site or mobile banking app, select the "Trouble Signing In?" option. Follow the instructions.  Once logged in, you can change your username in Digital Banking by selecting Settings then Security.

Need additional assistance with your account login? We're here to help! Give us a call or text at 800-323-2129 option 6.

Adventure does not partner directly with any third-party P2P payment apps. 

How to transfer funds:
Log in to your Adventure account through online banking or the mobile app. Select the "Move Money" option within the menu. Then select "To a Non-Member", and provide the information needed. There is a $250 limit per day. You can also use Bill Pay service if you have the receiving account information. Longer processing times may be needed with Bill Pay. 

You can transfer to another member of Adventure by logging into your digital banking. On the menu, click "Move Money," then select "Payments & Transfers." When selecting a destination account for the transfer, scroll to the bottom of the menu and select "Add New Member Destination." You will need the receiving member's account number and last name.

Adventure's Skip-A-Pay service allows qualified members the option to pay a $35 fee to skip their normal monthly loan payment up to twice a year (max 2 skips per rolling 12 months). 

You can complete the form in Digital Banking, after logging in, any eligible loans will appear in the “Skip-A-Pay” widget on the “My Accounts” screen.  Simply click the “Skip” button and follow the prompts. You can also stop into your local branch to process your Skip-A-Pay. Not sure if your loan is qualified? Give us a call or text us at 800-323-2129 or stop into your local branch.

Card and Account Alerts can be configured in Digital Banking. Log into your account, then select your profile icon in the upper right corner. From the menu, choose "Settings." Then select "Security," and "Manage Alerts." You can then configure alerts on the "My Alerts" screen.

If you are planning on traveling protecting your credit and debit cards is vital. We suggest getting a travel notice in place. To submit a travel notification, log in to your online banking and select Support, then Messages to send us a message regarding your travel dates and locations. Or give us a call or stop into your local branch during business hours.

To update your contact information, home address, or mailing address, stop into your local branch or simply log into your online banking account, select Support, then select Messages. Send us a message with your new address and one of our Trusted Financial Guides will assist you in getting your address updated. To update your phone number, stop into your local branch or simply log into your account, select Settings, then select Personal Info, then select Manage to get your phone number updated. Have a name change or other update? We may need to get more information. Give us a call at 800.323.2129 or stop into a local branch to discuss next steps. 

To place a stop payment on a check, login to Online Banking, then go to 'More Services', and select 'Stop Payment'. You may also call our Contact Center or visit your local branch. 

Please note, there may be a fee for this request.

Yes! Select the appropriate account inside the Online or Mobile Banking. In the transaction history, locate the check transaction you wish to view and click on the check icon image. Depending on how the payee cashed or processed the check, not all checks may have an image.