Online Banking FAQs


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Our upgraded digital banking experience is now available!


Our new online banking site and mobile banking app offer all of the same features plus some exciting new enhancements.  You will also notice a more consistent experience across devices.  To learn more, watch our video below:



The following frequently asked questions should help you get started and answer any questions you may have.  If you need more assistance, please click the “Chat with Us!” icon in the bottom right corner of this page.

Important information for current online banking users to know when logging in to the upgraded digital banking for the first time:

  • Click here to access our new Online Banking site.  You may also click “Log In to Your Account” in the upper right corner of any page.  Then click “Upgraded Online Banking.”
  • Use your existing username and password; these have not changed.
  • You will be asked to authenticate your device the first time you log in.  You can choose to receive a verification code by email or text message.  If you are using a trusted device, check the box to remember this for future sign-ins.
    • This security step will take place every time you log in to online banking from a new device (e.g., personal computer, work computer, tablet, smartphone).

Yes, please download our new mobile banking app from the Apple App Store or Google Play Store today.

Starting on June 9th, our current mobile banking app will no longer be functional.  You can safely delete this app from your device(s).

No, transaction history and statements from all of your Adventure Credit Union accounts will be carried over to our new digital banking site and app.

You will only need to register as a new user if you have never used Adventure Credit Union's online/mobile banking services before.

Anyone that has registered/used online/mobile banking prior to June 2nd, 2021 should log in using their existing username and password.  For more information, see the FAQ above.


Instructions for New Users:

To register as a new user from our desktop site or mobile app:

  • Click the register button near the bottom of the screen
  • On the verify page, fill in all of the required fields with your information.  You must enter the email address that is on file with your Adventure account.  Accept the terms and conditions, and click "verify."
  • On the setup page, create a username and password.  Verify your password by typing it a second time, then click "setup."
  • On the final screen, you should see "registration complete."

You can now login using your new username and password.

Starting on June 2nd, our upgraded digital banking platform will offer you all of current features and some exciting new enhancements:

  • Primary account owners no longer have to share their username and password with joint account owners.  Your joint account owner(s) can set up their own login credentials (for your shared account) by registering as a new digital banking user.  It's as easy as clicking "Register" on the sign in page, then following the prompts. 
  • Person-to-Person Payments: with our upgraded digital banking, you can now send money to friends and family that bank at other financial institutions.  Under the transfers menu, select transfer "To Another Person," and follow the prompts.  Our person-to-person payment service is free, easy, and secure.
  • Card controls on the desktop site
  • Security advisor hub with update to news and educational content
  • My $ Snapshot: a personal financial management tool that allows you to connect and view all of your financial accounts, even those held by other companies, securely within Adventure’s Digital Banking.

  • Credit Sense: this free service offered to help you understand your current credit score, give access to your full credit report, provide credit monitoring alerts, show you how you can improve your score and see ways you can save money on new and existing loans with Adventure Credit Union.

Adventure Credit Union's "My $ Snapshot" allows you to see your complete financial picture by linking all of your online accounts together in one place.  Use My $ Snapshot to get a handle on your money and achieve your financial goals.  Get started by clicking "Financial Tracker" on the menu within our upgraded online banking site or mobile banking app.

Visit our My $ Snapshot page to learn more now.

Quick Start Guide


Credit Sense is now available to you through online and mobile banking.  Credit Sense is a free service offered to help you understand your current credit score, give access to your full credit report, provide credit monitoring alerts, show you how you can improve your score and see ways you can save money on new and existing loans with Adventure Credit Union.

Learn more by visiting our Credit Sense page.

Starting on June 2nd, Bill Pay will only be available within our upgraded digital banking site and mobile app.  Rest assured, all Bill Pay history, payees, scheduled and recurring payments will be carried over to our upgraded digital banking. 

However, Bill Pay users will be asked to set up new challenge questions the first time they access bill pay from upgraded digital banking site or app on or after June 2nd.  

Our upgraded online banking site and mobile app have additional security options.  For your protection, you will be asked to verify your identity each time you login from a new device.

To learn how to authenticate your device, follow the steps below:

Step 1. Enter your username and password, then click/tap "sign in"

Step 2. Select the method in which you want to receive an authentication code

Step 3. Once you've received the code, type it into digital banking

Step 4. If you don't want to repeat this step with each log in, be sure to check the box to "trust this device"

Step 5. Click/tap the button to "verify identity"


Other important Notes: 

 

  • If the device you are using is a public or shared device, it is recommended that you leave the toggle switch in the off position.
  • Each time you clear your browser data on a trusted device, you will be asked to re-authenticate your device. Clearing your browser data means that our systems will no longer recognize your device. 
  • You will have three attempts to successfully authenticate your device. After the third invalid attempt, your account will be temporarily locked.

The dashboard that our Edge Checking accountholders used to see above their account summary will soon be added to our upgraded Online Banking site.  We appreciate your patience!  

In the meantime, if you need help verifying your eligibility for Edge Checking's 4.00% APY* dividend, please call or text us at 800.323.2129 or try our live chat by clicking the icon in the bottom right corner of your screen.

 

*APY is Annual Percentage Yield as of March 1, 2021. Rate is subject to change. 4.00% APY paid on balances up to $10,000 provided the following qualifiers are met each monthly qualification cycle: 1) Twenty or more debit card purchases must post by 8:00 pm the last day of the month (these exclude ATM transactions); 2) An ACH/Direct Deposit of at least $100 per single deposit must post and clear the account (internal transfers excluded); or complete at least one Remote Deposit Capture deposit of at least $100 per single deposit through Mobile Banking within the last 30 days; 3) You must receive eStatements (no paper statements); 4) Must login to Online or Mobile Banking at least once. If qualifiers are not met, 0.00% APY will be paid on all balances. Limit one account per individual. Personal accounts only. Primary account holder must be at least 18 years of age. Fees could reduce earnings.

Unfortunately, alert notifications that were set up in online or mobile banking prior to June 2nd, 2021 did not carry over to our new platform.

Members that wish to use alerts must set them up in our new Online Banking site or Mobile App.  From the menu, select "Settings," then select "Alerts."  Select the "My Alerts" tab, then click the button to "Add New."

Available Alerts include:

  • ACH warehouse
  • Address change alert
  • Authorization request
  • Balance above
  • Check clearing
  • Credit card
  • Daily summary
  • Debit card
  • Deposit
  • Loan advance
  • Loan payment due
  • Loan payment made
  • Low balance
  • Nearing credit limit
  • Notice of NSF
  • Transfer in
  • Transfer out
  • Withdrawal