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April 10, 2020: Unfortunately, in times like these fraudsters see it as a perfect opportunity to try and take advantage of you. Here are some security tips and features to help keep your accounts safe.


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Unfortunately, in times like these fraudsters see it as a perfect opportunity to try and take advantage of you. Here are some security tips and features to help keep your accounts safe.
  • If someone calls and asks for a password or passcode, don't share it. Some scammers may try to gain your trust by spoofing Adventure’s caller ID and ask for a one-time passcode. We would never contact you via phone, email or text to request a password.

  • Fake emails, texts and phishing: Scammers use fake emails or texts to get you to share valuable personal information — like account numbers, Social Security numbers, or your login IDs and passwords. Please remember that just like with one-time passwords, we will never reach out in these ways asking for personal information.

  • Use only reputable sources when searching for information about the coronavirus. Malicious websites have been posing as sources of information for the spread of COVID-19. The fraudulent maps contain software that steals usernames, passwords, credit card numbers and other data stored in the user’s browser. Use sites like https://www.cdc.gov/ and https://www.michigan.gov/coronavirus/

  • Watch out for fake charities and online stores. Scammers use these types of events to set up fake charities with similar names as real ones to take advantage of your generosity. They can also set up fake online stores that offer in-demand products but then you never receive your packages. Learn more about these types of scams and what to do about them here.

  • Sign up for free account alerts. Get email or text notifications for specific account activity that you can choose. To enroll in account alerts, log on to online banking and choose set alerts under the Options tab. In mobile banking choose alerts from the side menu.

  • If you suspect fraudulent or suspicious activity with your account, call us at 800-323-2129
If you spot one of these scams please submit a complaint to the FTC. The agency also maintains a page with up-to-date information on the latest COVID-19 related scams. Check them out here: FTC scam alerts.