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Important Update to Branch Services

11/05/2020: Due to the COVID-19 pandemic, temporary changes have been made to our branch services.


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Given the increasing severity of the COVID-19 pandemic, the credit union's leadership, in support of the Board of Directors, have decided it is necessary to again reduce access to in-person services. 

For the health and safety of our members and staff, we are temporarily reducing branch services to the following levels:

Branch NameLobby AccessDrive-Thru AccessATM
Lake Lansing Branch:OpenNoYes
32nd Street Branch:Open by appointmentYesYes
PlainfieldOpen by appointmentYesYes
GrandvilleOpen by appointmentYes*Yes
KentwoodClosedYes*Yes
AlpineClosedNoYes
South CedarClosedNoYes
Downtown Grand RapidsClosedNoNo

*Drive-thru service at the Grandville and Kentwood branches is through an interactive teller machine.

Operating our branches at these levels will allow us to have two rotating teams of employees, and ensure safe and adequate staffing.  When our rotating employees are not physically in the branch, they will be working remotely to help provide the best possible service to our members.

To meet with a Trusted Financial Guide, please click to schedule an appointment.

Or you can use Online Banking and Mobile Banking to securely:

  • Check your accounts
  • Deposit Checks (via mobile banking)
  • Pay bills with Bill Pay
  • Transfer funds
  • See your statements
  • Make payments
  • Send a message to our Contact Center

Haven’t used Online or Mobile Banking yet?  It's easy to get started.  For online banking, you can sign up here.  We also have a first-time user guide that can help walk you through the process, you can find that here.  The app can be download free from the App Store and Google Play.

As always, you can get in touch with a financial guide:


We appreciate your patience and understanding as we adjust to these new circumstances.  We apologize for any inconvenience.