Why do I get asked Security Questions when I log in to Online Banking?
This is part of Multifactor Authentication, also known as MFA, which provides an added layer of fraud protection by helping ensure that only you can access your Adventure Credit Union account. The security questions are ones you pick and know the answers to.
MFA remembers your computer or which device you are using to access your Adventure accounts online. Should you need to log in from a different computer or device than you normally do, we'll take additional steps to verify your identity, such as asking you to answer your security questions. MFA uses a unique identifier for each computer and device you use to access your Adventure Credit Union accounts. Please note, no personal or private data is stored in any way, your security and privacy are our utmost priority.
Why do I have to pick a picture image?
This is another security piece of MFA. When you enroll, you'll receive an image and caption known only to you, called a watermark. Whenever you log in, we will show you this image so you can be assured that you are accessing your account on the legitimate Adventure Credit Union site, protecting you from fraud. If you log in to Online Banking and you don't see your image and caption or you don't recognize them, stop and verify that you entered the correct user name. If you verify that your username is correct and still don't have the right image and caption, don't input your password. Stop, and contact Adventure Credit Union 24/7 at 800-323-2129.