Find Out What's Happening at Adventure Credit Union
Here's The Scoop
LET US HELP SAVE YOU TIME - 03/27/2020
While we’ve had to change some of the ways we serve you, we’re still here to help! If you call our Contact Center we’ll be there for you. However, you may experience a longer wait time than normal caused by the impact of the coronavirus pandemic.
We truly appreciate your patience and understanding during this time. Please know that the health and safety of our members and team are our top priorities as we continue to serve your financial needs.
To save you time, you can use online banking and mobile banking to securely:
- Check your accounts
- Deposit Checks (via mobile banking)
- Pay bills with Bill Pay
- Transfer funds
- See your statements
- Make payments
- Send a message to our Contact Center
Haven’t used online or mobile banking yet? It's easy to get started. For online banking, you can sign up here. We also have a first-time user guide that can help walk you through the process, you can find that here. For our mobile app, you must first create a user name and password through online banking before you can login. The app can be download from the App Store and Google Play.
COVID-19 Financial help:
If you are feeling a negative financial impact caused by the COVID-19 outbreak, please reach out to us at 800.323.2129 for assistance. Our Financial Guides are here to help find the right solutions for you.
Keep your accounts secure
Unfortunately, in times like these fraudsters see it as a perfect opportunity to try and take advantage of you. Here are some security tips and features to help keep your accounts safe.
- If someone calls and asks for a password or passcode, don't share it. Some scammers may try to gain your trust by spoofing Adventure’s caller ID and ask for a one-time passcode. We would never contact you via phone, email or text to request a one-time password.
- Fake emails, texts and phishing: Scammers use fake emails or texts to get you to share valuable personal information — like account numbers, Social Security numbers, or your login IDs and passwords. Please remember that just like with one-time passwords, we will never reach out in these ways asking for personal information.
- Sign up for free account alerts. Get email or text notifications for specific account activity that you can choose. To enroll in account alerts, log on to online banking and choose set alerts under the Options tab. In mobile banking choose alerts from the side menu.
- If you suspect fraudulent or suspicious activity with your account, call us at 800 323-2129
Thank you for your understanding. We truly appreciate your patience as we navigate this situation together.
The annual meeting has been postponed due to the current pandemic situation cause by COVID-19.
With the Governors Stay Home, Stay Safe order in effect, we want to do our part to help minimize exposure and flatten the curve. During the next three weeks, our branches will be closed on Saturdays.
You will still be able to access your accounts remotely with Online and Mobile Banking or through our ATMs and CO-OP ATMs.
All branches will be closed:
Saturday, March 28th
Saturday, April 4th
Saturday, April 11th
Stay Home. Stay Safe. Save Lives
WE'RE HERE FOR YOU!
With the Governor issuing a Stay at Home order we want to let you know as an essential service we will remain open to serve you. Our drive thru lanes, ATMs, Contact Center and online service remain available to help you with your financial needs.
If you are feeling a negative financial impact caused by the COVID-19 outbreak, know that we are here to help. Please reach out to us at 800.323.2129 for assistance. Our financial guides are here to help find the right financial solutions for you.
You can continue to access your account and services via the following options:
• Mobile App
• Remote Check Deposit
• Online Banking and Bill Pay
• Walk up ATMs, drive-up ATMs, find one near you here: https://co-opcreditunions.org/locator/
• Drive-up Teller windows and Interactive Tellers
• Call 800.323.2129 during regular business hours
If you currently don’t have a debit card or need help signing up for online banking please reach out to us and we will help get you set up.
It is important as well to remember that your money is safe in your accounts here at Adventure. Your deposits are insured by NCUA for up to $250,000. To learn more about the NCUA and how your money is insured check out www.MyCreditUnion.gov
Member Services Update March 20, 2020
Starting on Monday, March 23rd. our 32nd St. location's lobby will be closed to members. Appointments are still available at our other branches, to view what services each branch is currently offering check out our guide here: http://ow.ly/FmAv50yRABt
Reminder appointments are for critical items only- Notary and Medallion Services. Most other transactions can be done online or through our drive thru lanes and ATMs. Night deposit drop boxes are available at our Plainfield and Alpine locations.
To help our members during this time, we will be waiving foreign ATM fees. Though the machines themselves may still charge a fee.
Please feel free to reach out to us at 1-800-323-2129 and we can assist you with finding the right solutions.
AN UPDATED NOTICE FOR MEMBERS- 03/16/20
With the COVID-19 situation changing quickly in Michigan, we here at Adventure Credit Union have decided that the best course of action for the health and well-being of our members and team, is to make our branch lobbies accessible by appointment only for critical needs until further notice. Appointments can be made by calling our Contact Center at 800.323.2129 Monday- Friday: 8am- 11pm and Saturday: 9am- 5pm
At this time, you will still have access to your accounts through ATMs, Drive-thru Lanes and our Contact Center. To see what services each branch is currently offering click here
. We also offer many services to help you continue your day-to-day financial transactions:
Transfer money, check balances, make payments and more.
Schedule reoccurring or one-time payments
Transfer money, check balances, make payments and more.
Deposit checks from your phone using the mobile deposit feature of our mobile app.
Drive thru lanes can be found at these branches:
Plainfield: 4211 Plainfield Avenue NE, Grand Rapids, MI, 49525
Corporate: 630 32nd Street SE Grand Rapids, MI 49548
Kentwood (ITM Agent Drive thru): 6672 Crossings Drive SE Grand Rapids, MI 49508
Grandville (ITM Agent Drive thru): 5165 Wilson Ave. SW. Wyoming, MI 49418
We appreciate your patience and understanding as we work through this situation together and apologize for any inconveniences this may cause. We will continue to provide updates as needed.
For updated information about the Coronavirus COVID-19, visit Michigan.gov/Coronavirus or the Centers of Disease Control at cdc.gov. As with any virus, you can protect yourself and others by staying at home if you’re sick, covering your nose and mouth when you sneeze or cough, and washing your hands often.
*Our Alpine and Plainfield locations have night deposit.
by: eightWest Staff
The fair aims to increase financial literacy starting at a young age in a fun and interactive way that will hopefully provide a lasting impression on the impact of financial choices.
Amanda from Adventure Credit Union and Kelly from Godwin Heights High School stopped by to tell us more.
Want to book a Financial Reality Fair at your school? Contact Adventure Credit Union or the Michigan Credit Union League.
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