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Find Out What's Happening at Adventure Credit Union

Here's The Scoop

Avoid those Holiday Scams!

US-CERT (United States Computer Emergency Readiness Team) reminds users to remain vigilant when browsing or shopping online this holiday season. Emails and ecards from unknown senders may contain malicious links. Fake advertisements or shipping notifications may deliver attachments infected with malware. Spoofed email messages and phony posts on social networking sites may request support for fraudulent causes.

To avoid seasonal campaigns that could result in security breaches, identity theft, or financial loss, users are encouraged to take the following actions:

  • Avoid following unsolicited links or downloading attachments from unknown sources.
  • Visit the Federal Trade Commission's Consumer Information page on Charity Scams.

If you believe you are a victim of a holiday phishing scam or malware campaign, consider the following actions:

  • Report the attack to the police and file a report with the Federal Trade Commission.
  • Contact your financial institution immediately and close any accounts that may have been compromised. Watch for any unexplainable charges to your account.
  • Immediately change any passwords you might have revealed and do not use that password in the future. Avoid reusing passwords on multiple sites. See Choosing and Protecting Passwords for more information.


Hurricane Relief

In the Credit Union industry, one of our primary missions is to serve our community.  While we are lucky enough not to have been directly affected by the hurricanes, it is important to remember we are all a part of the American community. With this in mind Adventure partnered with Direct Relief, an award-winning organization which ensures 100% of donations are used exclusively for hurricane relief efforts. Through the month of October Adventure members made donations at our branches to those affected by the hurricanes. We are happy to announce that through member donations we raised $2,564.26 which Adventure gladly matched bring our total to $5,128.52 sent to Direct Relief to help those affect by the storms!

Big thanks to our members for helping those in need! 

 

New Branch in Grandville!

We are excited to announce our newest location in Grandville, MI coming early 2018! The new branch will be a stand-alone building located at the corner of 52nd St. SW and Wilson Ave. The branch will be staffed by two face-to-face tellers as well as two MSAs and a Branch Manager.  You’ll also have the option to use our ITM/interactive teller inside the branch, or in the drive-thru.

Branch Consolidation

When the new branch in Grandville opens, consolidation of our Metro branch at 2355 Health Drive and our Jenison branch at 1240 Chicago Drive will take place and both locations will be closing. We are very excited to move to our new branch on 54th St. SW and Wilson Ave. You’ll be happy to know many of the staff you already know will be heading over to the new Grandville location!



Information about Equifax Data Breach


As reported on September 7, 2017, Equifax discovered a potential breach of consumer data due to an unintentional compromise that lasted from mid-May through July that affected about 143 million consumers.  During this breach the hackers gained access to certain files which included some or all of the following personal information:
  • Names
  • Social Security numbers
  • Birth Dates
  • Addresses
  • Driver’s License numbers
  • Credit Card Information

At this time Equifax has reported no evidence of unauthorized use of consumer data linked directly to this data breach incident.

To determine if your personal information may have been impacted by this incident please follow this link: https://www.equifaxsecurity2017.com/

Extra Steps to Stay Safe and More Secure Online

  • Monitor your credit report, credit card and other financial accounts closely to see if you have any suspicious activity.
  • Protect your email account by strengthening your password or enabling two factor identification.
  • Be cautious of unsolicited email offers and suspicious links.
  • Update your antivirus or malware software on your devices.

For more information on how you can stay safe online please visit: https://staysafeonline.org/stay-safe-online/landing/


Same Day ACH Notice

Beginning September 15, 2017, the National Automated Clearing House Association (NACHA) is implementing a Same Day ACH debit program which will be available for merchants and payment processors for debit entries, enabling the same-day processing of virtually any ACH or electronic payment.

Only international transactions (IATs) and high-value transactions above $25,000 are not eligible. 

ACH items are electronically transmitted debit and credit items that utilize your Adventure Credit Union routing transit/ABA number and account number in order to post. These transactions include electronic bill payment and check payments that have been converted by the merchant into electronic check format.

Adventure Credit Union, as with all financial institutions, is required to receive same-day ACH payments from all payment processing companies.

Currently ACH payments take a few business days to process through the Fed System and post to your account. With the changes, your payments and debits may process much faster. Please be prepared as Same Day ACH may cause debits to post to your accounts much faster. Please contact the merchant or company that the payment is being made through to inquire about participation in Same Day ACH. 

Starting with payment authorizations for September 15, 2017 and after, please make sure that any payment authorization you make is not made unless the funds are in your account and available. Do not count on a direct deposit or check hold for a deposited item to be released to cover the payment.  Authorized transactions may post prior to an anticipated deposit and may result in non- sufficient funds (NSF), Overdraft courtesy pay fees and returned items to merchants for NSF. These may also incur in merchant fees for NSF. 

Historically, ACH transactions have been posted to your accounts on the business day following the authorization. For example, you authorize the utility company to withdraw $60.00 for your monthly bill on a Tuesday morning, but the money isn't actually debited until early Wednesday morning.

Under this new rule, ACH debits may post at any point during the day, including the authorization date. That means the payment you make to the utility company on Tuesday may come out of your account on Tuesday (not Wednesday) essentially eliminating any "float."

Thank you for your membership.

 

Kentwood Changes

Adventure Credit Union takes pride in listening to our members. Based on your valued feedback, we are working on incorporating changes to the format of the Kentwood branch on Crossing Drive in Gaines Township. Crafting solutions and providing a choice for how to do your banking is what we're all about!

We are working on plans to exchange out one of the ITMs with a Teller Concierge Pod that is staffed by an in-person teller (who will be in the branch) to help you with your transaction. Incorporating the teller pod will give you the option to process your transaction with a face-to-face teller or the ITM, whichever you prefer. We hope to have this project completed by year-end.