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Your Questions and Opinions are Important

Reach Us In Numerous Ways.

When you have a question, you don't want to wait long for the answer. That's why we make it as easy as possible to get in touch with us.



Mailing Address

Adventure Credit Union
PO Box 895
Grand Rapids, MI 49518-0895

Phone

Reach our Contact Center, 24/7, at 800.323.2129.

Online and Mobile Banking

Send us a message through Online Banking or your credit union Mobile App. In Online Banking, send us a message through the Message Center, located at the top right. In the Mobile Banking App, look for the Messages option. Start a chat within Online Banking. Your identity will be authenticated by your log-in, allowing us to provide you full service.

If your request does not require us to share account information with you, but you would like your message to be encrypted and completely secure, send us a secure email.  

Recognizing the importance of email communications, and the need to secure communications containing confidential information. Adventure Credit Union offers a secure channel for exchanging confidential information via the Internet. Adventure SecureMail, a two-way email encryption solution, eliminates the need for specialized software or the complicated "key exchange" process. All you need is an Internet connection, a web browser that supports 128-bit SSL encryption, and an Adventure Secure Mail account.

Send a Secure Email

To access our Adventure SecureMail application, simply log in.

We do allow emails without security, however, you are warned not to email any private information such as account numbers, address information, etc. in an unsecure email.

For emails without security and not requiring account information to be shared, email us at support@adventurecu.org.

When the credit union sends you a secure email message, the message is sent to a secure data center where it will be held for you to retrieve. At the same time, a notification message is sent to you to inform you that an Adventure SecureMail message is waiting to be retrieved. The notification message will contain a link to a secure web site. Simply click on the link, log into the secure web site, and retrieve your message.

Create Your Account

The first time you use Adventure Secure Mail, you will be prompted to create an account. Supply your email address and password to establish your account. You will use this password each time you log into Adventure SecureMail. A confirmation message will be sent to the email address you entered. You will need to click the link in the confirmation email to complete the account set up process. You can now begin using your Adventure Secure Mail account.

Retrieving a Secure Email

When the credit union sends you a secure email message, you will receive a notification message via standard Internet email. Click the link contained in the notification message to be taken to the login screen where you will be prompted to enter your email address and password that you established. Once logged in, you can read your Adventure Secure Mail, download it to your computer, or send a secure reply message.

Sending a Secure Email

To send an Adventure Secure Mail message to the credit union, click on any Adventure Secure Mail link on the credit union's web site. You will be taken to the login screen where you will be prompted to enter your email address and password that you established. Once logged in, you can create a new Adventure Secure Mail message by clicking on the "Compose" tab.