Credit Card Upgrade

Will my accumulated rewards points roll over to the new system?

• Yes, all points will roll over to our new rewards platform.  However, your points will not be visible or accessible until mid-September 2025.

When will roll-over points be available for use?

• Mid-September 2025

How are points earned with the new rewards program?

• Just like before, points will be earned on every dollar spent with your MasterCard credit card.

How do I redeem points on the new program?

• To redeem points, you must create an account with CU Rewards. Click here to visit the CU Rewards site now. CU Rewards can also be accessed through digital banking.

What type of rewards are available on the new program?

• You can expect the same great reward options such as gift cards, statement credits, brand name merchandise, travel rewards, and more!

How will I get my new credit card statement?

• By default, everyone will receive printed credit card statements by mail. Your credit card statement will now be included within the same envelope as your monthly Adventure account statement. To save paper and reduce clutter, please enroll in eStatements within digital banking. If you were previously enrolled in eStatements for your VISA credit card, you must make this selection again. We apologize for any inconvenience.

Do I need to set up a new automatic/recurring payment?

• Yes. Because your new MasterCard account will have a different card number and payment information, you’ll need to set up a new automatic or recurring payment once your new card is active. Any automatic payments scheduled through your previous VISA account will not transfer automatically, so we recommend updating your payment settings on July 28th to avoid any missed payments.

How should I make payments from Adventure CU account?

• Making payments from your Adventure CU checking or savings account is easy. Once your new MasterCard is active, you can set up a recurring or one-time payment through Online Banking or our Mobile Banking App. Just click the Move Money option from the menu.

How should I make payments from another bank or CU?

• To make payments from another financial institution, you’ll need to update your payment details to reflect your new MasterCard account. We recommend making this update promptly to ensure a smooth transition and uninterrupted payment schedule. You can:
  
  • Preferred method: Use Adventure’s digital banking to set up a one-time or recurring payment from your external bank or credit union account. From the home screen, click the “Make a Payment” button on your MasterCard.  For the “From Account” option, select “Add New External Account” and follow the prompts.
  • Log into your other bank or credit union’s bill pay system and add your new MasterCard account as a payee. Please contact us to obtain the correct account number format.  Entering your 16-digit card number will NOT work.
    
    

How do I access my credit card account online?

• Visit adventurecu.org and log in to digital banking. Your MasterCard credit card will appear alongside your other accounts and loans.

How do I access my credit card account on mobile?

• As of 7/28/2025, you’ll be able to view your MasterCard credit card balances, transaction history, and make payments all within our digital banking app. We will also be introducing a new Card Controls app (available on Apple and Android devices) for security features like alerts.  You can link to the new app by selecting “More Services” within our digital banking app.
  

How do I set up alerts?

• Alerts for your MasterCard credit card will be managed within the new Card Controls mobile app available from the Apple App Store and Google Play Store.

How do I enroll in electronic statements?

• After 7/28/2025, you will need to re-enroll in eStatements.  This can be done through digital banking. Select "statements" from the main menu, then make your selections.

Why are you switching from VISA to MasterCard?

• We’re switching from VISA to MasterCard to offer our members enhanced card benefits, expanded features, and access to broader payment technology options.
• The credit union has a long-standing partnership with MasterCard.  This transition consolidates all our debit and credit cards under the MasterCard brand.
• Just like VISA, MasterCard is accepted by over 99% of US Merchants that take credit card payments. 
• Through MasterCard, we will continue to provide the secure, reliable, and convenient service you expect.

How do contactless payments work?

• Contactless payments allow you to tap your card near a payment terminal instead of swiping or inserting it. It utilizes secure Near Field Communication (NFC) technology to transmit payment information instantly and securely. Just look for the contactless symbol at checkout, hold your card within a few inches of the reader, and you’re good to go—fast, easy, and secure.

Can I add my new card to my digital wallet?

• Yes, however, this functionality will not be supported until August 5, 2025. At that time, your new MasterCard can be added to digital wallets like Apple Pay, Google Pay, and Samsung Wallet. Once added, you can make secure purchases with your phone or smartwatch—no need to carry your physical card. Just follow the prompts in your device’s wallet app to get started.

Why does my name and card number appear on the back?

• This design is part of a modern security and style update. Placing your name and card number on the back helps protect your personal information by reducing exposure during everyday use. It also allows for a cleaner, more streamlined look on the front of your card.

Below you can view samples of the communications the credit union sent in relation to our conversion from VISA to MasterCard.

• Direct mail letter #1 - delivered July 9th
• Direct mail letter #2 - delivered July 25th
• Direct mail letter #3 - delivered July 26th
• Email blast #1 - delivered July 8th
• Email blast #2 - delivered July 11th
• Email blast #3 - delivered July 22nd
• Email blast #4 - delivered July 23rd
• Email blast #5 - delivered July 27th
• Email blast #6 - delivered July 28th