Online Banking FAQs

Our upgraded digital banking platform offers you all of current features and some exciting new enhancements:

• Primary account owners no longer have to share their username and password with joint account owners.  Your joint account owner(s) can set up their own login credentials (for your shared account) by registering as a new digital banking user.  It's as easy as clicking "Register" on the sign in page, then following the prompts. 

• Person-to-Person Payments: with our upgraded digital banking, you can now send money to friends and family that bank at other financial institutions.  Under the transfers menu, select transfer "To Another Person," and follow the prompts.  Our person-to-person payment service is free, easy, and secure.

• Card controls on the desktop site

• Security advisor hub with update to news and educational content

• My $ Snapshot: a personal financial management tool that allows you to connect and view all of your financial accounts, even those held by other companies, securely within Adventure’s Digital Banking.
  
  
• Credit Sense: this free service offered to help you understand your current credit score, give access to your full credit report, provide credit monitoring alerts, show you how you can improve your score and see ways you can save money on new and existing loans with Adventure Credit Union.

Adventure Credit Union's "My $ Snapshot" allows you to see your complete financial picture by linking all of your online accounts together in one place.  Use My $ Snapshot to get a handle on your money and achieve your financial goals.  Get started by clicking "Financial Tracker" on the menu within our upgraded online banking site or mobile banking app.

Visit our My $ Snapshot page to learn more now.

Quick Start Guide

Credit Sense is now available to you through online and mobile banking.  Credit Sense is a free service offered to help you understand your current credit score, give access to your full credit report, provide credit monitoring alerts, show you how you can improve your score and see ways you can save money on new and existing loans with Adventure Credit Union.

Learn more by visiting our Credit Sense page.

Our upgraded online banking site and mobile app have additional security options.  For your protection, you will be asked to verify your identity each time you login from a new device.

To learn how to authenticate your device, follow the steps below:

Step 1. Enter your username and password, then click/tap "sign in"

Step 2. Select the method in which you want to receive an authentication code

Step 3. Once you've received the code, type it into digital banking

Step 4. If you don't want to repeat this step with each log in, be sure to check the box to "trust this device"

Step 5. Click/tap the button to "verify identity"

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Other important Notes: 

 

• If the device you are using is a public or shared device, it is recommended that you leave the toggle switch in the off position.
  
• Each time you clear your browser data on a trusted device, you will be asked to re-authenticate your device. Clearing your browser data means that our systems will no longer recognize your device. 
  
• You will have three attempts to successfully authenticate your device. After the third invalid attempt, your account will be temporarily locked.

Monitoring your progress towards the Edge Checking monthly requirements is easy!  Just consult the Edge Checking Dashboard available within Online Banking and Mobile Banking.  We track everything for you, making it that much easier to earn 4.00% APY* on your Edge Checking account balance up to $10,000.

Online Banking Users: The Edge Checking Dashboard is now located on the "Accounts" screen.  Select the Edge Checking account you wish to view from the drop down menu, and click "view."

Mobile Banking Users:  The Edge Checking Dashboard is now housed under the "Account Tools" menu on the main screen of our app.  This menu can be expanded or hidden.  Select the Edge Checking account you wish to view from the drop down menu, then click "view."

To learn more about the Edge Checking Dashboard, please visit our News page.

*APY is Annual Percentage Yield as of March 1, 2021. Rate is subject to change. 4.00% APY paid on balances up to $10,000 provided the following qualifiers are met each monthly qualification cycle: 1) Twenty or more debit card purchases must post by 8:00 pm the last day of the month (these exclude ATM transactions); 2) An ACH/Direct Deposit of at least $100 per single deposit must post and clear the account (internal transfers excluded); or complete at least one Remote Deposit Capture deposit of at least $100 per single deposit through Mobile Banking within the last 30 days; 3) You must receive eStatements (no paper statements); 4) Must login to Online or Mobile Banking at least once. If qualifiers are not met, 0.00% APY will be paid on all balances. Limit one account per individual. Personal accounts only. Primary account holder must be at least 18 years of age. Fees could reduce earnings.

You can submit a change of address request through Digital Banking by sending us a secure message.  Here's how:

1. Click the main menu
2. Select Support
3. Select Messages
4. Click the button for "New Message"
5. Enter "Change of Address" in the subject line
6. In the message box, please tell us your new address and who on the account this change of address applies to
7. Click the "Send" button

 

With digital banking you can process your own Skip-A-Pay whenever it's convenient for you!  Check out our video to learn how:


For eligible loan types, borrowers can skip their required monthly payments up to two times within a rolling twelve-month period.