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Account Security Best Practices

November 9, 2020: Information on the latest fraud case, and some best practices for protecting your account.


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We'd like to warn you all of a fraud case that we encountered recently:

  • One of our members recently encountered a fraudster posing as an Amazon.com representative.  The fraudster called the member and claimed that their Amazon account had been hacked.  The bogus 'Amazon' representative requested and obtained multiple pieces of personal information from our member.  The fraudster was then able to use this personal information to steal a large sum of money using Cash App- a popular mobile app for person-to-person money transfers.

Instances such as this remind us how important it is to follow these account security best practices:

  • If someone calls and asks for personal information, don't share it.  Some scammers may try to gain your trust by claiming to be a real company you do business with, like Adventure Credit Union or Amazon.  Remember, Adventure Credit Union will never contact you via phone, email, or text to request your personal information.
  • Fake emails, texts and phishing: Scammers use fake emails or texts to get you to share valuable personal information — like account numbers, Social Security numbers, or your login IDs and passwords. Please remember that just like phone calls, Adventure Credit Union will never request personal information via text or email.

  • Sign up for free account alerts. Get email or text notifications for specific account activity that you can choose. To enroll in account alerts, log on to online banking and choose set alerts under the Options tab. In mobile banking choose alerts from the side menu.

  • If you suspect fraudulent or suspicious activity with your account, call us at 800-323-2129

We also suggest this helpful 'How to Avoid a Scam' guide from the FTC.